Shipping is done from EU – The Netherlands.
For all orders outside of EU, please be aware that we ship in a discrete way and that may lead customs officers to destroy „unknown goods“. We have no control over what customs officers do and cannot take the financial risk connected to this.
In case your parcel seems to be lost, please contact us, so we can start an investigation and reship if the parcel is confirmed lost. Destruction by customs is not a loss in this sense!
For all shipping inside EU: We ship in a discrete way and pay the taxes to the target country. The Anti-GEO-discrimination regulation from December 2nd, 2018 forces us to ship to all EU-citizens alike independent of the country they reside in.
After payment, we process the order within 1-2 working days and as soon as it is shipped, we send a tracking link via e-mail. Please check the tracking of your parcel and contact the shipping company in case of any problems or changes of the delivery address. In case of delays longer than 3 days or a lost parcel, please contact us, do not start an investigation yourself, but let us know and we’ll start it.
Our products are mostly „fresh products“ and cannot be returned or refunded, thus, please, try your best to help the shipping company to deliver to you! In case that the parcel cannot be delivered and the shipping company claims that was the fault of the receiver, we can only refund durable products, like scales, heat mats and others. In case the shipping company confirms the loss of a parcel, we re-ship for free or refund the order.
You can cancel any order as long as it is not shipped. If the acceptance of a shipped order is refused the same applies as when it is returned because of the receiver’s fault: no refund of shipping costs and fresh products!
If you want to change your order, the only way to do so is to tell us to cancel it and make a new one. We are sorry for the inconvenience!
In case you cannot find your answers there, please contact us!